At Floury Tails Atta, we are committed to providing high-quality products and excellent customer service. We understand that there may be situations where you need to request a refund. Please read our Refund Policy to understand our guidelines for refunds and how to initiate the process.

1. Refund Eligibility:

a. You may be eligible for a refund if you meet one or more of the following conditions: - You received a damaged or defective product. - You received the wrong product. - You are dissatisfied with your purchase due to quality issues.

b. To be eligible for a refund, you must contact us within 14 days of receiving the product.

2. Non-Refundable Items:

a. We do not offer refunds on the following items: - Products that have been opened, used, or damaged after receipt. - Products that do not meet the eligibility criteria mentioned in Section 1.

3. Refund Process:

a. To initiate the refund process, please contact us at [Your Contact Information] within the specified timeframe and provide the following information: - Your order number. - A clear description of the issue with the product. - Supporting evidence such as photographs, if applicable.

b. Our team will review your request and, if eligible, provide instructions on how to return the product.

c. After we receive the returned product and inspect it, we will notify you regarding the approval or rejection of your refund.

d. If your refund is approved, we will process the refund to your original method of payment. The time it takes for the refund to reach your account may vary depending on your payment provider.

4. Shipping Costs:

a. If the reason for the refund is due to our error (e.g., wrong product sent or damaged product), we will also refund the cost of shipping the product back to us.

b. If the return is due to reasons other than our error, the cost of return shipping will be your responsibility.

5. Contact Us:

If you have any questions or concerns about our refund policy or if you wish to request a refund, please contact us at flourytales2020@gmail.com.

By purchasing products from Floury Tails Atta, you acknowledge that you have read, understood, and agreed to our refund policy. If you do not agree with this policy, please refrain from making purchases on our website. We aim to ensure your satisfaction with every order and are here to assist you with any issues that may arise.